Please note that all our policies, terms and conditions should be read before placing your order as we will abide strictly with these rules.
Items returned must be untampered with, maintaining attached tags and original packaging. Original packaging must not be damaged or defective.
ARALUXE will not accept any items returned with obvious signs of wear or wash and cannot accommodate damages or improper care.
Return shipping fee is the sole responsibility of the client.
The only option for any order return is “EXCHANGE”. This is only applicable within 5 working days once an order has been received. Exchange is made under the following conditions;
- An obvious defected item (example; a breakage or leakage).
- A mix up in your order and a wrong item different from your original order was shipped.
- A sold-out item
Please note: Wrong product orders (from the customer) will not be exchanged. Please always recheck orders before it is being placed.
Refunds are only made in the case of a sold-out item in which items haven’t been processed or shipped. Refund processing, in this case, takes 5 – 7 working days.
SALES/DISCOUNTED ITEMS CANNOT UNDER ANY CONDITION BE EXCHANGED OR RETURNED OR REFUNDED
Still, have questions? Please email us at firstname.lastname@example.org
This is important so we can track all complaints and resolve accordingly